Refund Policy · 退款政策

1. We will refund

• Payment succeeded but not delivered — credits were not credited or the plan was not activated due to a system fault.
• Duplicate charges — the same order was charged more than once.
• Unauthorized charges — verified fraudulent or unauthorized payments.
• Accidental subscription purchase — requested within 72 hours of purchase and zero credits from the new subscription period have been consumed.
• Auto-renewal grace — requested within 72 hours of a renewal charge and the new billing period is unused.

2. We cannot refund

• Credits that have already been consumed.
• Subscription periods already in use, or requests beyond the 72-hour grace window.
• Virtual items redeemed with credits in the Store — spending credits is not a cash transaction.

3. How to request

Email acnlabs@budongdian.cn with your account email, the order ID or payment receipt, and the reason. We review requests within 3 business days. Approved refunds are returned via the original payment channel; arrival time depends on the channel (PayPal / Alipay / WeChat Pay).

4. Notes

• Refunded amounts have the corresponding credits deducted; if the credits were already consumed, the refund may be reduced or denied.
• Payment channel fees may be non-refundable (PayPal does not return its processing fee); any non-recoverable channel fee may be deducted from the refund.
• Please contact us before filing a dispute with your payment provider — we resolve refund requests faster and a dispute adds significant processing time and cost for both sides.

一、可以退款的情形

• 支付成功但未到账——因系统故障导致积分未入账或套餐未激活。
• 重复扣款——同一笔订单被重复收费。
• 未授权扣款——经核实非本人授权的支付。
• 订阅误购——购买后 72 小时内提出申请，且新订阅周期的积分零消耗。
• 自动续费宽限——续费扣款后 72 小时内提出申请，且新账期未使用。

二、无法退款的情形

• 积分已被消耗的部分。
• 订阅期已使用，或超出 72 小时宽限期的申请。
• 在商店中使用积分兑换的虚拟商品——积分消费不属于现金交易。

三、申请方式

请发送邮件至 acnlabs@budongdian.cn， 附上注册邮箱、订单号或支付凭证及退款原因。我们将在 3 个工作日内完成审核。 审核通过后，款项将按原支付渠道退回（PayPal / 支付宝 / 微信支付）， 到账时间以各渠道为准。

四、其他说明

• 退款将扣减对应积分；若积分已消耗，退款金额可能相应减少或无法退还。
• 支付渠道手续费可能无法退回（PayPal 不退还其手续费）；不可回收的渠道费用可能从退款中扣除。
• 如已开具增值税发票，退款前需配合完成红字发票（红冲）流程。
• 发起支付争议（chargeback）前请先联系我们——直接沟通的处理速度远快于争议流程，对双方都更省时省力。